FAQ
Frequently Asked Questions (FAQ)
Welcome to the Lumo Home Store FAQ page.
Here you’ll find answers to the most common questions about orders, shipping, returns, and our products.
If you need further assistance, our support team is always here to help.
Orders
How can I place an order?
Placing an order is simple:
- Browse our products and select your item
- Click Add to Cart
- Proceed to checkout
- Enter your shipping and payment details
- Confirm your order
You will receive a confirmation email once your order is successfully placed.
Can I cancel or modify my order?
If your order has not yet been processed, we may be able to modify or cancel it.
Please contact us as soon as possible after placing your order.
Shipping
How long does shipping take?
- Orders are processed within 1–3 business days
- Estimated delivery times:
- Europe: 7–14 business days
Delivery times may vary depending on customs and carrier conditions.
Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders unless otherwise stated on the product page.
How can I track my order?
Once your order has been shipped:
- You will receive a tracking number via email
- You can track your order on our Track Order page
Tracking updates may take 24–72 hours to appear.
Will I have to pay customs fees?
For international orders, customs duties or import taxes may apply depending on your country.
These charges are the responsibility of the customer.
Returns & Refunds
What is your return policy?
You can request a return within 14 days of delivery, provided that:
- The item is unused
- The item is in its original packaging
- Proof of purchase is available
For full details, please visit our Return & Refund Policy page.
How long does it take to receive a refund?
- Refunds are processed within 10 business days after approval
- Additional time may be required by your bank or payment provider
What should I do if my item arrives damaged?
If your product arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide photos of the item and packaging
We will arrange a replacement or refund.
Products
Are your products easy to install?
Yes. Most of our lighting products are designed for easy, tool-free installation.
Instructions are included where necessary.
Are your products energy-efficient?
Yes. Our products use LED technology, which is designed to be energy-efficient and long-lasting.