Privacy Policy
Privacy Policy
At Lumo Home Store, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
- Full name
- Billing and shipping address
- Phone number
- Email address
- Payment details (processed securely via third-party providers)
Technical Information
- IP address
- Browser type and device information
- Time zone and location data
- Pages visited and interaction data
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and updates
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
3. Platform Provider (Shopify)
Our store is hosted on Shopify Inc.
They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s secure data storage systems, databases, and general Shopify application. They store your data on secure servers protected by firewalls.
For more information, you may also review Shopify’s Privacy Policy.
4. Payment Security
All payments are processed through secure third-party payment providers.
We do not store or have access to your full credit card details.
5. Sharing Your Information
We may share your information with trusted third parties only when necessary:
- Payment providers
- Shipping and logistics partners
- Analytics and marketing services
All partners are required to handle your data securely and in compliance with applicable laws.
6. Cookies
We use cookies and similar tracking technologies to:
- Improve user experience
- Analyze website performance
- Provide personalized content and advertisements
You can control or disable cookies through your browser settings.
7. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill orders
- Meet legal and accounting requirements
- Resolve disputes
8. Your Rights (GDPR Compliance)
If you are located in the European Economic Area (EEA), you have the right to:
- Access your personal data
- Request correction or deletion
- Object to data processing
- Request data portability
To exercise these rights, please contact us.
9. Data Protection (KVKK Compliance)
In accordance with Turkish Personal Data Protection Law (KVKK):
- Your data is processed lawfully and fairly
- Data is collected for specific and legitimate purposes
- Appropriate technical and administrative measures are taken to protect your data
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
12. Contact Information
If you have any questions about this Privacy Policy or your data, please contact us:
Company Name:
SNAR DIŞ TİCARET TURİZM İNŞAAT SANAYİ LİMİTED ŞİRKETİ
Address:
Derbent Mahallesi Basra Sokak No:1
Kartepe, Kocaeli, Türkiye